Terms & Conditions - Soul Sanctuary Studios

Information published on this website is provided for the use of its visitors, and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Soul Sanctuary may alter the information on its website from time to time. Soul Sanctuary shall have no liability arising from any party using the information on this website. Soul Sanctuary does not warrant the information on this website in any way, and in particular, no warranty is given that the website or its contents or hypertext links are virus-free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Soul Sanctuary excludes all liability for contamination or damage caused by any virus or electronic transmission.

All classes on the schedule are also live-streamed, so those who can’t make it into the studio can still ‘attend’ virtually. When booking, there are two options—one for ‘studio’ and one for ‘online’. By booking the online option, you will receive a link via email to join the live stream.

Information published on the website is provided for the use of it’s visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee of the accuracy or completeness of information on these pages is given. Please be aware that Soul Sanctuary may alter the information on its web site from time to time. Soul Sanctuary shall have no liability arising from the use of the information on this website by any party. Soul Sanctuary does not warrant the information on this website in any way, and in particular, no warranty is given that the website or its contents or hypertext links are virus-free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Soul Sanctuary excludes all liability for contamination or damage caused by any virus or electronic transmission.

By way of purchasing your class pass/membership/online subscription you:

Confirm you have no physical limitations preventing you from participating.

Consent to exercise under your own risk.

Agree that any injury incurred before, during or after class is not the responsibility of Soul Sanctuary or any of their team members.

Confirm that you have approval from your doctor to exercise.

Understand that all applicants under the age of 16 years must have consent, in written form, from a parent or guardian.

Understand that 13 years and up can come to the studio unaccompanied, once the youth waiver has been returned.

Understand that 12 years and under must have a completed youth waiver and be accompanied by an adult.

Understand that 8 years and below should seek out our Family and Kids Workshops, and if a child is not participating in a class, they cannot be left unsupervised in the studio.

Agree to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time.

Release Soul Sanctuary, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

If purchasing packages that require payments to be made in instalments, the applicant agrees to approve such instalments be made by credit card on the dates as predetermined in the services contract.

Understand that a 5 Class-Pass expires 3 months from purchase date. Understand that Membership contracts have a 3 month non-cancellation or downgrade policy and refunds are not available. Memberships cannot be paused other than for medical reasons. By booking into live classes or accepting the terms when purchasing the online subscription, members are agreeing to our policies, are taking responsibility for their own health and safety, and must create an environment that is safe and sufficient to practice in.

Studio Information

By attending class participants are agreeing to take responsibility for their own health and well-being in class.
Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. Soul Sanctuary reserves the right to refuse access to any member if the health of the individual concerned may be endangered in class.
Members with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the member should consult his doctor. Members and their guests must notify Soul Sanctuary of any circumstances affecting their health.
Members are required to follow the instructions of the teacher at all times.
It is the member’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class.
Soul Sanctuary accepts no liability for loss or damage to property or injury of members or their guests to them on the studio premises or outside the studio.
Members are required to use a suitable towel to cover borrowed yoga mats in the studio or alternatively purchase or bring their own mat to practice.
In the event of a fire, Members are asked to make their way to the nearest available exit.
Members are requested to wear a form or dress appropriate to the practice of Yoga. Footwear should be removed on entry to the studio and left on the racks provided.
This is applicable to our Soul Sanctuary online services, including our Online Platform of yoga videos, and our live classes. By booking into live classes or by purchasing an online subscription or product, clients are thereby accepting full responsibility for their own health and safety. It is advisable for clients when practising out of the studio to take the required measures to ensure that the environment they are practising in is safe. It is the client’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. Soul Sanctuary takes no responsibility for any injuries that occur before, during or after live or prerecorded classes.

Studio Etiquette

We ask that students arrive 5-10 minutes before class start time. You must arrive on time for the session you have booked. We have 15 minutes between classes. If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist or being locked out, as door close and lock promptly on time.
If you are late you will not be admitted regardless of whether it is full or not. You will not receive a refund.
If you are early for class please wait in your car before entering the studio as the teacher is likely to be preparing the space for class.
We do not allow late entry into class to avoid disturbing the instructor and those who arrived on time.
We provide all equipment necessary, so you do not need to bring any equipment but if you would like to bring your own you are very welcome to. Please ensure your mat does not ‘shed’ on the studio floor.
Please prepare yourself before class – bring water, or anything else you need (medication) so that once you are comfortable on your mat you can stay for the duration
You will only be able to book classes up to 2 weeks in advance to ensure new students are able to attend class.
Please clean your equipment after class. Please use the sprays and tissues provided in the shelves at the back of the studio.
We do not allow food in the studio space, we have a community area where you can enjoy tea and biscuits before or after class.
Please ensure your phone is silent and you are not using your phone during class. The space is designed to take a break from devices for all students.
We ask that students leave class at most 5-10 minutes after class has finished. Staying longer than that requires a staff member to stay on longer than paid for and can disrupt the flow of traffic between classes.

Please do not directly contact any individual teacher regarding any class bookings. This puts our team members in difficult positions and adds to unpaid working hours. Please contact the studio manager info@soulsanctuarystudios.com for all inquiries.
Please be polite to your teacher, it is not possible to craft a class perfect for each and every person in class, but our team is always doing their best to serve the community in the best way possible. Any verbal abuse will be reported.
Please do not ask for any other therapeutic advice outside of yoga, including psychology, physiotherapy, nutrition etc. A yoga teacher is only trained and insured to advise on yoga postures.
No refunds will be given due to the change of instructor. Soul Sanctuary teachers may cover each other’s classes.
In rare instances, the studio may need to close or classes rescheduled for training or repairs. Depending on the duration of studio closure, a discounted monthly rate may be offered at Soul Sanctuary’s discretion, in this case members would be notified accordingly.

Parking

Parking is free and onsite. When Spetchley Park Gardens are open – during the months of April to October 10am – 5pm, you must park in the main garden carpark, a ten minute walk through the beautiful gardens to the studio. When Spetchley Park Gardens are closed – during the months of November – March, you must park in the Learning Centre gravel area, a 5 minute walk up the main drive to the studio. See images of both parking entrances here. By booking with Soul Sanctuary you agree to release Soul Sanctuary, its owners, directors, managers and all employees of all liability regarding travelling to and from classes.

Lost Property

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost Property’. Please contact info@soulsanctuarystudios.com if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity. By booking with Soul Sanctuary you agree to release Soul Sanctuary, its owners, directors, managers and all employees of all liability regarding loss or damage to personal property.

Memberships

You can purchase memberships via our Soul Sanctuary Studios App, or login into your account via our website. To set up a monthly Autopay, you will need to use a Credit/Debit Card on the desktop site, rather than the app.

Membership changes can be made by contacting the Studio Manager on info@soulsanctuarystudios.com at least 1 month prior to the start of your next contract payment. You are not tied into your contract, but you may only upgrade/downgrade at the time of your next payment, it is not possible to change contracts, receive a refund or discount mid month. 1 month’s notice must be given to info@soulsanctuarystudios.com to cancel. Please note if you email with less than 1 month’s notice you will be required to pay the next instalment before we are able to close your account.

All memberships can be paused twice per year, for a combined total of 4 weeks with no charge. If you wish to pause your membership more than twice, or for more than 4 weeks, in any 12 month period then you will incur a £25 freeze fee.

As customers are on monthly rolling contracts and are not locked in for 3/6/12/18/24 month contracts, you can cancel anytime. Soul Sanctuary Ltd. reserves the right to update their membership prices at any time. The changes will take effect immediately, on the date set by Soul Sanctuary Ltd.

Workshop payments

Soul Sanctuary reserves the right to cancel the event or workshop at any time. If the event or workshop is cancelled prior to the starting date, it may be rescheduled and if

Private Classes

Private classes last for 45 minutes and are deemed non-refundable if cancelled within 12 hours of class start time. We offer 1x Private class for £60 in our Studios or an option of 5x Private classes with a 10% discount off the total (£300 ->£270).

Offers

Offers may be given mid-month, no discount or refunds will be available for those who have purchased membership at original price.

Booking and waitlists

Pre-booking required: You must book your class in advance, you cannot arrive at the studio without a class booking. Classes are busy and we only have a maximum of 20 places in class so you are likely to not get a place if you arrive unbooked.

Waitlist available: If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join. If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please cancel your place via your app or Wellness Living account. As much as we care for your wellbeing, you do not need to email us your reasons for cancellation, we understand that life is busy.

Website content

Information published on this website is provided for the use of it’s visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Soul Sanctuary may alter the information on its website from time to time. Soul Sanctuary shall have no liability arising from the use by any party of the information on this website. Soul Sanctuary does not warrant the information on this website in any way and in particular no warranty is given that the website or it’s contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Soul Sanctuary exclude all liability for contamination or damage caused by any virus or electronic transmission.

Age restrictions

Any class participants under the age of 16 years must have consent, in written form, from a parent or guardian.

Any class participants of 13 years old upwards can come to the studio unaccompanied, once the youth waiver has been returned.

Any class participants of 12 years and under must have a completed youth waiver and be accompanied by an adult.

Any class participants of 8 years and below should seek out our Family and Kids Workshops, and if a child is not participating in a class, they cannot be left unsupervised in the studio.

Pregnancy
If you think you may be pregnant it is important that you email info@soulsanctuarystudios.com to let us know, all information will be confidential, but this allows us to direct you to Pregnancy Yoga appropriate classes and ensures you are safe in class. It is not recommended to practice yoga before 13 weeks. We are able to freeze your account during pregnancy but we do not offer refunds for the remainder of the month. We discourage and do not take responsibility for those who are pregnant and choose to attend non-pregnancy yoga classes. Only pregnancy yoga classes offer the time and attention required to ensure you and your baby are safe.

Disclaimer

By way of purchasing your class pass/membership/workshop you:

Consent to exercise under your own risk. Agree that any injury incurred before, during or after class is not the responsibility of Soul Sanctuary or any of their team members or partners.
Confirm you have no physical limitations preventing you from participation.
Confirm that you have approval from your doctor to exercise.
Agree to abide by the rules and regulations of the studio and acknowledge that these rules and regulations may change from time to time.
Release Soul Sanctuary, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

Privacy & Security Policy – Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
Soul Sanctuary will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

By purchasing with Soul Sanctuary you are consenting that any images taken in or around the yoga studio can be used for marketing purposes, unless you have stated otherwise.

Soul Sanctuary Terminology

1. ‘Studio’ Classes: these are in-person classes taught by the teacher at the studio. You come to practice in the studio. Clients must have signed the Health Declaration Form once since lockdown, and bring their own mat.

2. ‘Online’ Classes: all classes that are held in the studio are now now live-streamed to you at home, if you cannot make class or prefer to practice at home. Classes that are only held online are for our teachers who cannot yet get to thee studio, so will be live-streaming from their home. All links to join class can be found in your booking confirmation emails – simply click this link to join class 🙂

In addition to live classes, we also have…

3. Soul Sanctuary TV Pre-recorded Classes: SSTV is an online subscription for pre-recorded classes, meditations, tutorials, psychology videos and more, for clients to have access to anytime, anywhere. There is no ‘booking in’, clients just purchase the monthly subscription for this service to do their yoga practice as and when suits. This is separate from memberships and studio classes. We also have courses that you can work through in your own time, such as Laura’s health & wellness course, that can be bought separately for a one time payment. SSTV is included in Gold and Annual Memberships.

Changes to the information:
Soul Sanctuary Ltd has the right to regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing. We provide individuals with privacy information at the time we collect their personal data from them. If we obtain personal data from a source other than the individual it relates to, we provide them with privacy information: within a reasonable of period of obtaining the personal data and no later than one month; if we plan to communicate with the individual, at the latest, when the first communication takes place; or if we plan to disclose the data to someone else, at the latest, when the data is disclosed.

Organisation name & contact details:

Soul Sanctuary Ltd.
Spetchley Park Gardens, WR51RS
www.soulsanctuarystudios.com
info@soulsanctuarystudios.com

Purpose of processing:
We will only collect personal information from you which you have voluntarily provided by completing any subscription, enrolment, enquiry, application form or Wellness Living class booking, to keep you updated with Soul Sanctuary Ltd. monthly newsletters, updates and events.

Category of personal data obtained:
Personal information includes your name and email address. Please note, by booking into class you are using the Wellness Living booking platform. Please ensure you are happy with your Wellness Living account information and preferences. Please be aware that the following auto emails are considered operational, so will be sent regardless of whether a client has opted out of communication preferences:
• Appointment Confirmation
• AutoPay Failed Notification
• Client Schedule
• Forgot Login Information
• Gift Card Delivery Email
• Purchase Receipt

As quoted from the Wellness Living website: “Wellness Living stores all data in servers and backup servers located in the United States. Wellness Living has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.”

Transfers of personal data
Personal data will not be transferred to any third parties, countries or international organisations. In the event of Business Transfer, where Soul Sanctuary Ltd. would be purchased by a third party, the new owner may have access to user data, however the same level of data protection policy would apply and the new owner will update clients with their own privacy policy.

Rights available to individuals in respect of the processing and right to withdraw consent:

You may unsubscribe from Soul Sanctuary Ltd communication by emailing info@soulsanctuarystudios.com and by updating your Wellness Living account preferences.

The right to lodge a complaint with a supervisory authority:
To lodge a complaint please make contact with info@soulsanctuarystudios.com

Lawful basis for the processing:
The lawful bases for processing are set out in Article 6 of the GDPR.
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
(d) Vital interests: the processing is necessary to protect someone’s life.
(e) Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)

Recipients of the personal data:
Soul Sanctuary Management

The retention periods for the personal data:
Data shall not be kept for longer than is necessary for purpose. If you have a 12 month period of inactivity; no access or initiation of links from classes, events, updates, newsletters etc. An email request to reconfirm agreement with contact being maintained will be sent.

By purchasing with Soul Sanctuary you are consenting that any images taken in or around the yoga studio can be used for marketing purposes, unless you have stated otherwise.

Transfers of personal data:
Personal data will not be transferred to any third parties, countries or international organisations. In the event of Business Transfer, where Soul Sanctuary Ltd. would be purchased by a third party, the new owner may have access to user data, however the same level of data protection policy would apply and the new owner will update clients with their own privacy policy.

Rights available to individuals in respect of the processing and right to withdraw consent:

You may unsubscribe from Soul Sanctuary Ltd communication by emailing info@soulsanctuarystudios.com and by updating your Wellness Living account preferences.

The right to lodge a complaint with a supervisory authority:
To lodge a complaint please make contact with info@soulsanctuarystudios.com

Recipients of the personal data:
Soul Sanctuary Management

Cookies:
In addition to asking you to submit personal information, we may collect information about you automatically when you visit the Website. This information is not normally personally identifiable. Such information includes general information about your computer settings, your connection to the internet (i.e. your Internet Service Provider), your IP address (this is the number assigned to your computer by a web server when you are on the internet), your geographical location, your operating system, your browsing patterns, the pages you visit and documents downloaded. We analyse such information in the aggregate and will not use it for the purpose of identifying you (except that we may use such information to identify a visitor if we consider that there are or may be safety or security issues or to comply with relevant laws and regulations).
We may collect this information through the use of software technology called “cookies”. Cookies are small bits of information which are sent to your computer’s hard drive when you first visit the Website, and which allow us to identify your computer (but not you) the next time you visit the Website. We may use the information collected in this way to (i) identify what technologies and internet services are being used by our visitors and (ii) track usage of the Website so that we can adapt the Website to ensure that it better suits your needs and interests.

Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your computer or be notified before a cookie is stored on your computer. Your ease of use of the Website may be reduced if you reject all cookies. You will need to refer to your internet browser instructions to find out more about these options and how to use them.

Please note that any advertiser may also use cookies in the advertisements which they place on the Website. We have no control over this.

Intro Offers

Intro Offers are for NEW students only, to help clients see how much yoga they can fit into their week – this will then inform which Membership suits them best. Intro Offers vary in length according to the offer at the time. Access to the studio starts from the day of your first booking, so if you purchase a 30 Day Intro Offer on the 3rd of the month and then have your first visit on the 15th, you have access to Unlimited Classes for 30 days after the 15th. You are only permitted to purchase 1x Intro Offer per person, if you purchase a second offer it will be revoked from your account and your payment will go towards a Gold Membership which offers the same access (unlimited classes).

Intro offers active from the day of your first booking, and will expire will the allocated duration. Class-Passes and Drop-In classes expire after 3 months from purchase. Please see below our cancellation policies and processes for class.

Membership Contracts

Memberships can be upgraded at any time, with at least 2 week’s notice before the next payment is due. Memberships are 3-monthly rolling contracts. Downgrades or cancellations can only be made at the end of the 3 month contract period. After this 3 month contract period, you can downgrade / upgrade or cancel your membership through contacting the Studio Manager on info@soulsanctuarystudios.com at least 1 month prior to the start of your next 3 month contract payment period. If you remove payment method from your account without requesting contract termination, payments will continue to be added as debt on your account which must be paid off. It is not possible to change contracts, receive a refund or discount mid a 3 month contract period. You can purchase memberships via the Soul Sanctuary App, or login to your account via our Website ‘Login’. Annual Memberships cover you for 12 months of Unlimited Yoga from date of purchase and are non-refundable.

Bronze Memberships: 1 class / week. £35 per month = £8 per class.

Silver Memberships: 2 classes / week. £60 per month = £7 per class.

Gold Memberships: Unlimited Yoga Classes. £68 per month = £4 per class. Includes access to SSTV – on-demand yoga classes, meditations, and more.

Annual Memberships: 12 months of Unlimited Yoga all Year. £770 full payment = £3 per class. Includes access to SSTV – on-demand yoga classes, meditations, and more.

Weeks run from Monday – Sunday. Passes cannot be carried over to the next month.

Please see Membership FAQ’s here.

Cancellation Policy

Early Cancel: There is no fee for cancelling your class 3 hours prior to the start of the scheduled class time.
Late Cancel: If you cancel your space within 3 hours of the class start time, is considered a ‘late cancel’. Late cancels no longer incurs a cancellation fee but does use one of your weekly class passes. This is to ensure that students who are on the waiting list have a chance to get to class and to prevent block booking without attendance. If you have put yourself on the waiting list, it is your responsibility to check if you are added into class, you will be notified automaticall if you have opted in to recieve email notifications. You can find this opt-in check box on your profile.
All students with online bookings must sign in at least 5 minutes before the class starts.
PLEASE NOTE we will not accept email or phone cancellations – please use the app to cancel your space. Thank you for your cooperation.

Purchase Policy

Memberships can be upgraded or downgraded at any time.
You can purchase memberships via the Soul Sanctuary Studio App, or login to your account via our Website ‘Login’.
To set up a monthly Autopay, you will need to use a Credit/Debit Card on the desktop site, rather than the app.
We encourage the use of Credit / Debit cards, to facilitate a simplified payment process, please update these details when you update your card to prevent problems in booking classes. Please ensure your address on your billing information is accurate to your banking address or this will cause problems with payment processing.
If a member does not pay their membership then the company is entitled to charge the member for any outstanding subscriptions in respect of the Terms and Conditions. Memberships cannot be paused for any other reason than medical reasons.
Members agree and acknowledge that by agreeing to the Terms and Conditions that they are being given preferential rates by the Soul Sanctuary and therefore it is fair and reasonable that the company charges them for any payments as described and referred to above.
It is the sole responsibility of the member to cancel their monthly autopay with their bank on termination of their membership. This is applicable to Online Subscriptions. Soul Sanctuary cannot be held liable for any payments processed due to the failure of a Member to cancel their autopay, it is the responsibility of the Member.
Members who do not wish to accept a change proposed by Soul Sanctuary to the Terms and Conditions or to pay an increase in any membership fees may cancel their membership by giving written notice to the Studio. The notice must be given before or within 28 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay subscriptions at the rate current immediately prior to any proposed increase until the end of such notice period.

Soul Sanctuary TV

SSTV provides pre-recorded classes, meditations, tutorials, psychology videos and more, to watch on any device, anytime, anywhere. Download the Soul Sanctuary App for access to SSTV content, and also our live classes and workshops.

Online subscriptions are a rolling monthly payment and can be cancelled at any time. By booking into live classes or by purchasing an online subscription or product, clients are thereby accepting full responsibility for their own health and safety. It is advisable for clients when practising out of the studio to take the required measures to ensure that the environment they are practising in is safe. It is the client’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. Soul Sanctuary takes no responsibility for any injuries that occur before, during or after live or prerecorded classes. Subscriptions automatically renew for the subscription period until you cancel. To pause or cancel a subscription, visit your account settings or email info@soulsanctuarystudios.com. Your changes will be applied to your next subscription period. You may not create an account if you are 16 years or under. Individuals younger than 16 may only view Programs via their parent or legal guardian’s account, and with that adult’s consent, permission, supervision and involvement. You are responsible for obtaining Internet access and a compatible, Internet-connected device to stream and/or download Programs via Producer websites and applications. The quality of your viewing experience depends on a number of factors, including your viewing device and the quality of your Internet connection. You may not resell streams or downloads, use any Program for any commercial purpose, redistribute or retransmit any Program, publicly perform or display any Program, or make derivative works from any Program. All rights not expressly granted herein are reserved by the applicable Producer.

Class

We ask that students arrive 5-10 minutes before class start time. If you arrive after the class start time please do not come into the classroom. We aim to promote respect for our students by starting and ending class on time and respect for teachers by arriving in time. Lateness results in a late cancel charge as stated above.

Please prepare yourself before class – bring a towel, water, or anything else you need so that once you are comfortable on your mat you can stay for the duration. Entering or leaving is disruptive to fellow students’ practice.

Block booking is prohibited – you will only be able to book up to 2 weeks in advance to ensure new students are able to attend class.

Soul Sanctuary teachers may cover each other’s classes. No refunds will be given due to change of instructor.

At times, Soul Sanctuary studio may close or classes may be rescheduled or cancelled due to community members taking priority using the space, or if Soul Sanctuary teachers are on training, retreat or unavailable. No refunds will be offered for class change or cancellation. Depending on the duration of studio closure, a discounted monthly rate may be offered at Soul Sanctuary’s discretion, in this case members would be notified accordingly.

Private Classes

Private classes last for 45 minutes and are deemed non-refundable if cancelled within 12 hours of class start time. We offer 1x Private class for £60 at Spetchley, or £50 if it’s at your home or online via Zoom, or an option of 5x Private classes with a 10% discount off the total.

Workshops

Workshops are non-refundable and payment cannot be exchanged for other classes. Workshops apply to either in-person or live-streamed sessions, depending on the content.

Soul Sanctuary Retreats vary in frequency, length and location. Prices vary due to location, retreat content, food, organisation and admin. Retreat bookings are non-refundable once purchased.

Offers

Offers may be given mid-month, no discount or refunds will be available for those who have purchased membership at original price.

Pregnancy

If you think you may be pregnant it is important that you email info@soulsanctuarystudios.com to let us know, all information will be confidential, but this allows us to direct you to Pregnancy Yoga appropriate classes and ensures you are safe in class. It is not recommended to practice yoga before 13 weeks. We are able to freeze your account during pregnancy but we do not offer refunds for the remainder of the month. We discourage and do not take responsibility for those who are pregnant and choose to attend non-pregnancy yoga classes. Only pregnancy yoga classes offer the time and attention required to ensure you and your baby are safe. Please get in touch with laura@soulsanctuarystudios.com to join our pregnancy classes.

Youth and Kids Yoga

We run kids & youth yoga throughout the year, as well as ‘Family Workshops’ where parent and child can experience yoga together – please see our ‘Workshops’ on our App or ‘Events’ on our website to book in. Under 13’s are welcome to join regular classes with a supervising adult, once the Youth Waiver has been returned. We do not recommend that 8 years and below attend adult classes, please see kids yoga and family workshops instead. If a child is not participating in class, they cannot be left unsupervised in the studio. Please email info@soulsanctuarystudios.com to check that the class is suitable for your child, the 90 minute classes are physically & mentally challenging… Please email info@soulsanctuarystudios.com to complete the Youth Waiver form before your child attends class. Please note we do not allow children to wait unsupervised outside of class or in the cafe.

Membership Questions

How do the ‘INTRO offers’ work?

Intro Offers are for NEW students only, to help them see how much yoga they can fit into their week – this will then inform which membership suits them best! The offer will run from the date of your first visit onwards for 14 days. Our Intro Offers are only for NEW students who have not visited the studio before. If you have already been to our classes you will not be able to purchase the Introductory pass on your account. We are able to track accounts which need to be merged, so please note if you create a second account for this offer you will be charged for a month of Gold membership at £68, which offers the same access to class.

What counts for pension/ retired/ unwaged/ STUDENT documentation?

Any authentic documentation which is evidential of you being categorised as one of the above.

What is the difference between the memberships options?

Please see all info on classes and membership here.

Can I carry my Silver passes over?

No, a Silver membership entitles you to 2 classes/week which cannot be carried over (this may appear as 10 passes maximum for the 5 week months, but is not indicative of a 10 class pass). This is a Membership, not a Class Pass – we do offer a Class Pass of 5 classes which can be used over 2 months at your leisure. Our Memberships are designed to create commitment and routine for our members, whereas the 5 Class Pass offers flexibility and freedom of attendance. We have seen in the past, if we don’t make our Memberships weekly, students tend to get out of their regular weekly practice and end up cramming classes at the end of the month. This is a problem with class capacity, and means student’s practices becomes monthly rather than weekly. This is also applicable to our Bronze Membership.

I have a monthly membership so why can’t I book into class?

Usually this is because you have exceeded the amount of classes that your membership allows that week – this includes waitlists. It could also be because you have debt on your account above £20 and so your account may be blocked. See steps below to pay off account debt.

Can I pause my membership for holiday?

We cannot ‘pause’ memberships for any other reason than medical reasons. Memberships are 3-month contracts – you would need to wait until the 3rd month after your most recent payment and then request to cancel your contract. You cannot simply remove your card from the account as the charge will accumulate as debt on your account. If you do not want to be tied into a 3-monthly contract (which offers the discounted class rate), a class pass is available at a slightly higher class rate.

Can I pause my membership for illness/injury?

If you have a signed doctors note that you can share with us you can cancel your membership and restart the membership when you are ready to come back to class. Memberships can only be renewed 3-monthly, you will not be refunded mid month as stated in T&C’s online and at point of purchase. You cannot ‘pause’ your membership for illness, injury, holiday or any other reason without medical signature.

Can I practice yoga if I have a bad back?

Please seek advice from your doctor to see whether you should be practicing yoga. If you are told that it will be helpful for your injury by a medical professional we can help you modify in class, but we are not responsible if you decide to practice in class under injury.

Should I practice yoga if I have a cold/flu/bug?

We do ask that if you are sick you take rest. It is usually your bodies way of asking you to rest, and we want to avoid making other students ill in the studio and spread the illness further.

If I have a heart/cardiovascular condition what do I do?

Please seek advice from your doctor to see whether you should be practicing yoga. If you have any current or history of heart or cardiovascular conditions it is your responsibility to let us know, and to share a letter of consent to practice yoga signed by your doctor.

Managing your membership

How to check your outstanding account balance:

1. Log into your Mindbody account online (not using app)

2. Click on MY INFO tab along the top

3. Click on ACCOUNT button on far right

4. Check ACCOUNT BALANCE in the bottom right-hand corner

How to pay off account balance:

1. Click on ONLINE STORE

2. Click on ACCOUNT PAYMENTS

3. Choose ACCOUNT PAYMENT from the drop down menu

4. Enter account balance and click MAKE PAYMENT

5. Follow steps to complete the sale

What happens if I don’t have a credit card on my account to pay a late charge?

The charge will be added to your account as debt and you will need to pay off the charge before your next class.

SOCIAL MEDIA COMPETITIONS

‘Social Media’ encompasses any online platform that Soul Sanctuary uses for communication, internally and externally.
– Entry is open to residents of Mainland UK, except employees (and their families) of Soul Sanctuary, its affiliate companies, or anyone associated with the competitions.
– The entrant(s) must be aged 18 or over.
– Proof of identity and age may be required.
– Use of a false name or address will result in disqualification.
– No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
– The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
– Prizes are subject to availability and the prize suppliers’ terms and conditions.
– In the event of a prize being unavailable, Soul Sanctuary reserves the right to offer an alternative prize of equal or greater value.
– Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material.
– Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, Soul Sanctuary reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged, Soul Sanctuary reserves the right to offer the prize to the runner(s)-up selected by the same judges.
– Failure to respond and/or collect prize, or failure to meet the eligibility requirements may result in forfeiture of the prize.
– Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.